UK - System Performance Issues
Monitoring - We have identified and hopefully resolved the issue. We will continue monitoring our UK environment to ensure the issue is fully resolved.
Apr 10, 2026 - 17:54 UTC
Update - We are continuing to investigate the impact to the UK environment.
Apr 09, 2026 - 15:00 UTC
Investigating - We are currently investigating a spiking behaviour causing our servers performance issues.
Apr 09, 2026 - 12:10 UTC
Uptime over the past 90 days. View historical uptime.
US Hosting Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Orders Operational
Scanhub Operational
Finances Operational
UK Hosting Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Orders Operational
Scanhub Operational
Finances Operational
AUS Hosting Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Orders Operational
Scanhub Operational
Finances Operational
EU Hosting Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Orders Operational
Scanhub Operational
Finances Operational
iOS Scanners Operational
iTero Operational
3Shape Operational
Medit Link Operational
DS Core Operational
Integrations Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Unresolved incident: UK - System Performance Issues.

Apr 9, 2026
Product uploader minor issues
Resolved - This incident has been resolved.
Apr 9, 14:59 UTC
Investigating - Please refrain from using the product uploader or the bulk editor for products, until our investigation on the matter has been resolved.

For any issues this may cause, please contact support@greatlab.io
Mar 30, 20:29 UTC
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
System Performance Speed Issues
Resolved - We have identified and logged the reported performance issues and are continuing to monitor the situation.

We apologise for any inconvenience this may have caused.
Apr 2, 12:49 UTC
Investigating - We are currently Investigating what is causing this issue.

We apologise for any inconveniences this has caused.
Apr 1, 15:40 UTC
Apr 1, 2026
System Performance Issue
Resolved - This incident has been monitored and logged.

We apologise for any inconvenience this may have caused.
Apr 1, 09:16 UTC
Investigating - We are currently Investigating Issues with performance.

We apologise for any inconvenience this has caused.
Mar 30, 20:26 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026
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